Same day shipping is available on business days Monday - Friday on orders placed before 10AM AEST We can not deploy shipments on weekends or public holidays, in this case, your order will be shipped on the next business day.
Shipping timetables are as follows:
Australia Standard Shipping with Signature 3 - 6 Days
Star Track Premium Shipping with Signature 1 - 2 Days
If you are in Australia and have not received your item after the allocated business days, please check your tracking number (You can find this in the email we sent you when we shipped your items). If you are unable to determine your item location, please contact us with your purchase details to firstname.lastname@example.org or call David on 0408005055.
If you have given us the wrong shipping address, or wish to change it, please notify us immediately, Shipping addresses can not be altered by us after item has been shipped. You will have to contact the shipping company to change the address. If you need help with this please call David on 0408005055.
Trestix Gaming does offer a 30 day money back guarantee for all DEFECTIVE items provided that the product is returned in its original box and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted. you will be responsible for return freight charges.
Trestix Gaming personally checks every box inside before sending the item to the customer. In the rare event that an item is defective you need to go to our contact page and apply for a return authorization number.Our refund team will then contact you with instructions on how to return your item.
Please understand that Trestix Gaming does not offer "Change of mind" refunds under any circumstances.
The maximum liability of Trestix Gaming under these terms of sale for any reason whatsoever, whether arising in tort or contract or other cause of action, is limited to an amount representing the sale price of the product, and Trestix Gaming will only be liable to compensate you or any user of the product for any claim arising out of these terms of sale, whether arising in tort or contract or any other cause of action of you or the person using the product notifies us of any claim that it may have against us, not later than 7 days after you receive the product ordered via trestixgaming.com.au. This limitation of liability clause is subject to any statutory obligations, including under the Australian Consumer Law.
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